Word of Warning!
Word of Warning!
Re. www.naturallygreen.co.uk Increasingly we are encouraged to buy on-line - more often than not, it works but occasionally you hear of someone getting very badly stung! This recently happened to me. We expect companies within the natural health/raw food sector to have higher morals than are usually found in commerce, so it is extremely disappointing to find that not all play by the same rules. My first order with Naturally Green was slow but eventually arrived. In March I ordered again... nothing arrived for weeks, so I repeatedly ‘phoned AND emailed as we were going away (leaving messages on an always unmanned voice mail). No matter how many times you leave messages nobody EVER bothers to call you back! I didn’t receive any emails either. On my return, they had attempted delivery! Many more unanswered ‘phone calls and emails followed along with another abortive order...by this point they’d debited my account twice and we’d received nothing! It has taken more than 3 months to get a refund and to add insult to injury they have charged £16. 45 for THEIR non delivery! Be warned - extremely difficult to deal with!
Re. www.naturallygreen.co.uk Increasingly we are encouraged to buy on-line - more often than not, it works but occasionally you hear of someone getting very badly stung! This recently happened to me. We expect companies within the natural health/raw food sector to have higher morals than are usually found in commerce, so it is extremely disappointing to find that not all play by the same rules. My first order with Naturally Green was slow but eventually arrived. In March I ordered again... nothing arrived for weeks, so I repeatedly ‘phoned AND emailed as we were going away (leaving messages on an always unmanned voice mail). No matter how many times you leave messages nobody EVER bothers to call you back! I didn’t receive any emails either. On my return, they had attempted delivery! Many more unanswered ‘phone calls and emails followed along with another abortive order...by this point they’d debited my account twice and we’d received nothing! It has taken more than 3 months to get a refund and to add insult to injury they have charged £16. 45 for THEIR non delivery! Be warned - extremely difficult to deal with!
Replies to This Discussion
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Permalink Reply by Paddy on -
Hi Mary. This is interesting. I have ordered a from this site a few times and my order has always come on time, about 3-4 days later. Items I have ordered are spirulina, maca, and stevia. My last order was about 3 weeks ago.
Is this the first time you have ordered from them and what did you order? I have also used there service on Ebay and my items came on time too with this.
I also contacted them regarding there Spirulina and wether it was certified organic and they got back to me with a reply. Same when I contacted regarding there stevia and where it was grown and how it was processed.
There site was down for a while, last time I ordered anyway, maybe it was to do with this. Did they let you know why there was such a large delay?
Detox your world is another company I order from quite frequently and usually my order comes next day. However this month I ordered a bag of mesquite and it came two weeks later, I contacted them and they never got back to me which was less than excellent.
Anyway just thought I would share my experience with you.
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Permalink Reply by Debbie Took on
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Mary, I have heard exactly the same sort of complaint about this company on other forums over the last 18 months.
I'd recommend fresh-network.com, detoxyourworld.com and funkyraw.com
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